13 maart 2018
Great hostel but needs better customer service.
Staff could be a little friendlier. Only the guy on duty in the mornings/early afternoon had a ready smile for everyone and was happy to help you in everything you need. Everyone else looked surly all the time. I arrived at 12pm and was told that I can't go to the room because check-in is at 2pm. Normally when I arrive at a place early, the hostel will try their best to let me go to the room once it was ready, so that I can take a rest if I want to. I can understand if they need to clean and make up the beds and such and so don't allow early check-in. But I realised after that, this is one hostel which makes guests put on and strip off the bed sheets themselves. All the staff do is to go to the rooms, sweep the floors and rearrange the blankets. The room was obviously ready at 12pm, but yet i was made to wait till exactly 2pm before I was shown my room. The friendly guy who was on duty on other days actually allowed other guests to go to the room earlier than 2pm. A little better customer service will make the stay a little nicer.
Very comfortable hostel. Dorm beds are comfy and air conditioned. Sufficient bathrooms outside the dorms. Good hot showers with strong water pressure. Fast and reliable WiFi. Located in the historic part and is easy to walk around. Kitchen has all the necessary utensils for making a meal though the stove is a little small.